Consultations are by appointment only with the patient's regular doctor. The development of continuing doctor patient relationships is essential to effective treatment. We will endeavour to make the appointment with your doctor at a time that suits you. Alternatively, should your doctor not be available, we will offer you an option to see another doctor.
Our practice uses an appointment system. Each appointment is usually allocated 15 minutes.
15 minute appointments is for 1 issue
30 minute appointments are for multiple issues or mental health concerns
Please ask the staff at the time of booking if you require a longer appointment. We allow “urgent” appointment times each day for patients who need urgent medical care on the day.
If you need an appointment for any reason, including scripts, referrals, skin checks, check up or anything not urgent, please book ahead. The doctors fill up quickly, so please book in advance whenever possible.
We do hold a few "walk-in" appointments for URGENT matters.
If you are booking an appointment for your child or another family member, they must be present for the appointment.
If the patient is not present at the time of the appointment, a private fee will be charged and the doctor may be unable to provide appropriate medical care until the patient is available.
Due to Medicare guidelines, if a patient is not present at the time of the appointment then you are not eligible for a Medicare rebate.
Home visits are at the discretion of the individual Doctor. Please ask your Doctor if you may be eligible for this service.
Referrals to specialists and other health professionals requires a consultation with your doctor. It is a Medicare requirement that you see a Doctor each time a referral is required. This includes initial referral as well as follow up referrals.
Your Doctor will generally prescribe enough medication to last until your next appointment. It is a Medicare requirement that you see a Doctor each time a new script is required.
Communication & Phone Calls
Phone calls to the Doctor interrupt consultations. Our receptionists will give the Doctor a message and/or help as much as possible with the enquiry.
Problems needing an involved discussion require an appointment with your Doctor. Our receptionists may need to ask the nature of the call to ascertain the urgency if making an appointment, however they are not medically trained and are not permitted to give medical advise or discuss a medical problem with you.
We do not provide results or consultations via email for confidentiality reasons, as recommended across the healthcare industry. Email are not considered a secure form of communication.
If you are unable to attend your appointment you must cancel your appointment at least 4 hours in advance, or you will be charged the full cost of that appointment. This fee does NOT have a Medicare rebate.
We are happy to reschedule appointments subject to availability.
We are a private billing practice with reduced consult fees for Pensioners, and Healthcare Card Holders.
Bulk billing is available for Veterans', and children under 16. Fees are determined by the individual Doctor at the time of consultation.
The current list of fees is displayed in our waiting room. Payment is required at the time of consultation. We have EFTPOS, Tyro and credit card facilities available for your convenience.
If you have extenuating circumstances, please discuss these with your treating Doctor.
For patients that do not hold a valid Medicare card, a private consultation fee will be charged applicable to the length of the consultation.
Claiming through Hicaps is available for all podiatry patients.
Patients are requested to book follow up appointments to receive their test results. This ensures the appropriate follow-up care is provided.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the strict National Privacy Principles available at www.privacy.gov.au. No information is released to a third party without your consent.
We take your compliments, concerns, and suggestions seriously. A suggestion box is located at reception for your convenience. If you are happy with the care we provide at The Corner Family Surgery, please tell your friends and family about us as we value your personal recommendation.
If at any time you experience any problems or difficulties with regards to the practice, please talk to your Doctor, alternatively speak or write to the Practice Manager about your concerns.
Should you need to take the matter further, feel free to contact the NSW
Health Care Complaints Commission on 1800 043 159
Please remember we are here to help you. We aim to work with you in caring for your health and we place high value on the Patient-Doctor relationship. Courtesy, compassion and high quality medical care are the keys to achieving the best results for your healthcare needs.
Some doctors are accepting new patients. Please ask for details.
Please be aware, we are a PRIVATE billing practice
MAKING YOU FEEL AT HOME
The Corner Family Surgery’s aim is to provide a personalised and dedicated service to our patients. We believe in providing a family feel in our practice where our patients can relax and trust their treatment.
There is an excellent professional team of Podiatrists- Surefoot Podiatry who are available for general podiatry, children’s feet checks, dance and sports injuries, heel pain as well as diabetic and rheumatoid assessments, Veterans' Affairs. Patients who qualify under the EPC scheme are charged $68.00 and the patient will receive a rebate of $58.00 per visit (rate as at 1 July 2023), which will go into their nominated bank account that is registered with Medicare.
Australian Clinical Labs
The pathology company Australian Clinical Labs (ACL) are conveniently situated on site. No appointment necessary. Open Monday to Friday 8am until 12.30pm.