MORE INFORMATION
The Corner Family Surgery provide medical consultations by appointment only. We will endeavour to make the appointment for your preferred doctor at a time that suits you. Alternatively, should your doctor not be available, we will offer you an option to see one of our other doctors.
Appointments
Our practice uses an appointment system. Each appointment is usually allocated 15 minutes. Please advise staff at the time of booking if you require a longer appointment or have multiple medical issues to discuss.
We allow “urgent” appointment times each day for those patients who need medical care on the day.
With the high demand for appointments on most days, if you need a non urgent appointment for any reason, including repeat scripts, referrals, skin checks, check up or anything not urgent, please book ahead and allow a few days to obtain an appointment. By doing this, you will get an appointment at the time to suit your schedule, the doctor of your choice and leave “urgent” appointments for those patients who need urgent medical care on the day.
Referrals
Referrals to specialists and other health professionals requires a consultation with your doctor. This includes initial referral as well as follow up referrals
Repeat Prescriptions
For patient safety reasons and insurance reasons we usually do not prescribe scripts without a consultation. Your Doctor will generally prescribe enough medication to last you until your next visit review.
Communication & Phone Calls
Phone calls to the Doctor interrupt consultations. Our receptionists will give the Doctor a message and/or help as much as possible with the enquiry. Problems needing an involved discussion are best dealt with by an appointment with your Doctor. Our receptionists may need to ask the nature of the call to ascertain the urgency if making an appointment, however they are not medically trained and will not be able to give medical advice or discuss a medical problem with you. We do not provide results or consultations via email for confidentiality reasons, as recommended across the healthcare industry.
Cancellation Policy
We like to be informed of any cancellations prior to your appointment, as this will free up your appointment for someone else. You may also be charged a $10.00 non-attendance fee if you do not cancel your appointment. We are happy to reschedule appointments subject to availability.
Fees
We are a mixed billing practice with bulk billing for Pensioners, Healthcare Card Holders, Veterans' and children under the age of 16. Fees are determined by the individual Doctor at the time of consultation.
The current list of fees is displayed in our waiting room. Payment is required at the time of consultation.
We have EFTPOS, Tyro and credit card facilities available for your convenience.
For Patients that do not hold a valid Medicare card, a private consultation fee will be charged applicable to the length of the consultation.
Claiming through Hicaps is available for all podiatry patients.
Test Results
Patients are requested to book follow up appointments to receive their test results.
Privacy
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the strict National Privacy Principles available at www.privacy.gov.au. No information is released to a third party without your consent.
Feedback
We take your compliments, concerns, suggestions and complaints seriously. A suggestion box is located at reception for your convenience. If you are happy with the care we provide at The Corner Family Surgery, please tell your friends and family about us as we value your personal recommendation.
If at any time you experience any problems or difficulties with regards to the practice, please talk to your Doctor, alternatively speak or write to the Practice Manager about your concerns. Should you need to take the matter further, feel free to contact the
Health Care Complaints Commission
Please remember we are here to help you. We aim to work with you in caring for your health and we place high value on the Patient-Doctor relationship. Courtesy, compassion and high quality medical care are the keys to achieving the best results for your healthcare needs.