The Corner Family Surgery provide medical consultations by appointment only. We will endeavour to make the appointment with your doctor at a time that suits you. Alternatively, should your doctor not be available, we will offer you an option to see one of our other doctors.

Appointments

Our practice uses an appointment system. Each appointment is usually allocated 15 minutes.

• 15 minute appointments is for 1 issue

• 30 minute appointments are for multiple issues or mental health concerns

Please ask the staff at the time of booking if you require a longer appointment. We allow “urgent” appointment times each day for patients who need urgent medical care on the day.

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If you need an appointment for any reason, including scripts, referrals, skin checks, check up or anything not urgent, please book ahead. The doctors fill up quickly, so please book in advance whenever possible.

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We do hold a few "walk-in" appointments for URGENT matters.

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If you are booking an appointment for your child or another family member, they must be present for the appointment.

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If the patient is not present at the time of the appointment, a private fee will be charged and the doctor may be unable to provide appropriate medical care until the patient is available.

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Due to Medicare guidelines, if a patient is not present at the time of the appointment then you are not eligible for a Medicare rebate.

Home Visits 

Home visits are at the discretion of the individual Doctor. Please ask your Doctor if you may be eligible for this service.

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Referrals

Referrals to specialists and other health professionals requires a consultation with your doctor. It is a Medicare requirement that you see a Doctor each time a referral is required. This includes initial referral as well as follow up referrals. 

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Repeat Prescriptions

Your Doctor will generally prescribe enough medication to last until your next appointment.  It is a Medicare requirement that you see a Doctor each time a new script is required.

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Communication & Phone Calls

Phone calls to the Doctor interrupt consultations. Our receptionists will give the Doctor a message and/or help as much as possible with the enquiry.

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Problems needing an involved discussion require an appointment with your Doctor. Our receptionists may need to ask the nature of the call to ascertain the urgency if making an appointment, however they are not medically trained and are not permitted to give medical advise or discuss a medical problem with you.

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We do not provide results or consultations via email for confidentiality reasons, as recommended across the healthcare industry. Email are not considered a secure form of communication.

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Cancellation Policy

If you are unable to attend your appointment you must cancel your appointment at least 4 hours in advance, or you will be charged the full cost of that appointment. This fee does NOT have a Medicare rebate.

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We are happy to reschedule appointments subject to availability.

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Fees

We are a private billing practice with reduced consult fees for Pensioners, and Healthcare Card Holders.

Bulk billing is available for Veterans', children under 16, school students and for results. Fees are determined by the individual Doctor at the time of consultation.

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The current list of fees is displayed in our waiting room. Payment is required at the time of consultation. We have EFTPOS, Tyro and credit card facilities available for your convenience.

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If you have extenuating circumstances, please discuss these with your treating Doctor.

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For patients that do not hold a valid Medicare card, a private consultation fee will be charged applicable to the length of the consultation.

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Claiming through Hicaps is available for all podiatry patients.

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Test Results​

Patients are requested to book follow up appointments to receive their test results. This ensures the appropriate follow-up care is provided.

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Privacy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the strict National Privacy Principles available at www.privacy.gov.au. No information is released to a third party without your consent.

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Further information is available in our brochure "Privacy Policy". 

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Feedback

We take your compliments, concerns, suggestions and complaints seriously. A suggestion box is located at reception for your convenience. If you are happy with the care we provide at The Corner Family Surgery, please tell your friends and family about us as we value your personal recommendation.

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If at any time you experience any problems or difficulties with regards to the practice, please talk to your Doctor, alternatively speak or write to the Practice Manager about your concerns.

Should you need to take the matter further, feel free to contact the NSW

Health Care Complaints Commission on 1800 043 159

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Please remember we are here to help you. We aim to work with you in caring for your health and we place high value on the Patient-Doctor relationship. Courtesy, compassion and high quality medical care are the keys to achieving the best results for your healthcare needs.

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